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Nob Hill Updates Consumers on Overcharge Issue

On its website, Raleys.com, parent company answers questions and tries to alleviate concerns.

Nob Hill supermarket wants to help you get your money back.

The Raley’s supermarket chain–which operates Raley’s, Nob Hill, Bel Air, Aisle 1, and Food Source stores–notified customers on its web site and on its email list the evening of Monday, Nov. 7.

After just one day, the chain has now also added a "frequently asked questions" page to help explain the steps consumers should take to ensure their money is returned.

In addition, Raley's has "increased the size of our call center team to better respond to our customers."

"We understand how frustrating this situation is and we are deeply sorry for the inconvenience," the company wrote.

Click here to go to the Raley's website.

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